Support & contact

How to reach us

Email [email protected]. We answer within five working days, usually sooner. We do not have a phone line; email is the only support channel.

What to include in a report

The email address on your account, or a note that you are using a guest collection.

What you expected and what happened instead, plus the time it happened.

For a wrong match: the card you actually own (set, card number, finish) and, if you can, the photo you scanned.

For a price question: the card page you were looking at and the price you believe is wrong.

For a billing question: the store you bought through and the order or transaction identifier.

Your browser or phone model, so we can reproduce the problem.

Delete your data or your account

Open the account page. "Delete my donated photos" removes every photo you donated and withdraws photo consent. "Delete account" removes your account, collection and scan history; a guest collection is deleted the same way. If you cannot sign in, email us from the address on the account and we will handle the deletion for you.

Billing and subscriptions

Cancellation and refund questions are answered on the refunds page. If you bought through an app store, the store handles the cancellation and we can help you find it.

Before you write

A blurry or angled photo is the most common cause of a bad match: shoot straight on, with all four corners visible, no glare, and the printed card number readable. The how-it-works page walks through the whole flow.